​This Privacy Policy describes how Timertag (Senver Group Pty Ltd) ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you contact us via our website, scan or interact with a Timertag digital touchpoint, request product updates, or engage with us at professional events and trade shows. ​We comply with the EU/UK General Data Protection Regulation (GDPR), the Australian Privacy Act 1988 (Cth), and applicable United States federal and state privacy laws.

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​1. Information We Collect

​We collect information that you voluntarily provide to us when you fill out a form on our website or provide your contact details to our representatives at trade shows or industry events. This information may include:

• ​First name, last name, hospital or institution, whether you are a clinician or an industry partner, and your country and the messages or emails that you send us.

• ​Contact information (email address, and phone number if you decide to give that to us).​

 

​2. How We Use Your Information

​We use the information we collect to:

• ​Respond directly to your website inquiries, product questions, or requests for technical data.

• ​Send you requested updates, newsletters, and marketing materials regarding our products.

• ​Manage our relationships with Key Opinion Leaders (KOLs), clinical evaluators, and prospective corporate partners.

• ​Ensure site security, prevent fraud, and maintain operational functionality.

 

​3. Website and Technical Data (Cookies & Infrastructure)

​When you access our web pages or online services, standard technical metadata (such as IP address, browser type, operating system, and session timestamps) is processed to deliver page content securely.

​Cookies: Our platform uses strictly necessary (essential) cookies required solely for security, session stability, user login, and basic system operation. We do not use third-party tracking, cross-site profiling, targeted advertising, or behavioral analytics cookies.

​Technical server log data (such as IP addresses) is not used by us to identify individual web visitors or patients, nor is it combined with medical or clinical records.

 

​4. Sharing Your Information with Corporate Partners

​Where you have given explicit consent (such as checking an opt-in box on a web form or confirming via a trade-show lead capture tool), we may share your professional contact details and areas of product interest with selected strategic medical device partners, commercial affiliates, or prospective corporate successors. ​These partners may contact you regarding product integrations, distribution, clinical evaluation trials, or related commercial opportunities. We do not sell, rent, or trade your personal information to third parties for independent marketing. You may revoke this sharing consent at any time.

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​5. International Data Transfers

​We are an Australian-based entity. If you are located in the European Economic Area (EEA), United Kingdom, or the United States, please note that your information will be transferred to, stored, and processed in Australia, the United States, and Ireland, where our primary hosting and cloud infrastructure is located. ​Where applicable, we rely on standard legal transfer mechanisms, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives equivalent protection across borders.

 

​6. Your Rights & Choices

​Depending on your jurisdiction, you hold specific statutory rights regarding your personal data:

​EU / UK Residents (GDPR)

• ​Access & Portability: You may request a copy of the personal data we hold about you.

• ​Correction & Erasure: You can ask us to correct inaccurate data or erase your personal information ("right to be forgotten").

• ​Withdrawal of Consent: You can withdraw consent for marketing or third-party partner data sharing at any time by contacting us.

​Australian Residents (Privacy Act 1988 & Spam Act 2003)

• ​Access & Correction: You have the right to request access to and correction of your personal data held by us.

• ​Complaints: If you believe we have breached the Australian Privacy Principles (APPs), you may lodge a complaint directly with us or with the Office of the Australian Information Commissioner (OAIC).

• ​Commercial Communications: In compliance with the Spam Act 2003 (Cth), all electronic marketing messages contain a clear, functional unsubscribe link.

​US Residents (State Privacy Laws)

• ​You have the right to know what personal information is collected, disclosed, or shared.

• ​You have the right to opt out of any potential "sale or sharing" of personal data for cross-context behavioral advertising or third-party marketing at any time.

 

​7. Data Security and Retention

​We implement industry-standard administrative, technical, and physical security measures designed to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy, or to satisfy legal, accounting, and clinical compliance requirements.

 

​8. Contact Us

​To exercise your privacy rights, request data removal, or ask questions regarding this policy, please contact us:

​Senver Group Pty Ltd (Timertag)

Email: info@timertag.com

Address: 53/61-65 Glencoe Street, Sutherland NSW 2232, Australia